Privacy Policy

Last updated: June 1, 2026

Craft Shield Holdings LLC ("CraftShield," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at craftshield.app and our mobile application.

1. Information We Collect

Information you provide directly:

• Account registration information including name, email address, trade license number or EIN, and phone number
• Payment information processed securely through Stripe (we do not store full card numbers)
• Reports, reviews, and content you submit to the platform
• Communications you send to us

Information collected automatically:

• Device information including IP address, browser type, and operating system
• Usage data including pages visited, features used, and time spent on the platform
• Location data if you use our job site check-in feature (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Verify your eligibility as a licensed trade professional
• Create and manage your account
• Process payments and manage subscriptions
• Display client reports and platform content to other verified trade professionals
• Send you platform notifications, updates, and marketing communications (you may opt out at any time)
• Improve and develop our platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• With other platform users: Reports you submit are visible to other verified trade professionals on the platform. Your professional profile information including name, trade, and verification status is visible to other users.
• With service providers: We share information with third-party vendors who assist us in operating the platform, including Stripe for payment processing, Supabase for database services, and Netlify for hosting.
• For legal compliance: We may disclose information when required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure authentication, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Reports you submit may remain on the platform after account closure as they form part of the platform's database. You may request deletion of your personal account data by contacting us at hello@craftshield.app.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

To exercise these rights, contact us at hello@craftshield.app.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You may control cookie settings through your browser. Disabling cookies may affect platform functionality.

8. Children's Privacy

CraftShield is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Your continued use of CraftShield after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Craft Shield Holdings LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
hello@craftshield.app